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Managed Help Desk Services

Managed Help Desk Services: Why businesses like yours turn to professionally managed services

When your users have issues with the IT systems and technology your business runs on to do their work, the longer they wait for a response or solution to their issue impacts their productivity and your business’s bottom line.

Help desk solutions have evolved to provide a single point of contact for fast response and problem-solving. In many organizations contacting the IT help desk is not a good experience for their users.

Do these ring a bell for your users?

    • You call the help desk, and the phone rings and rings and rings, and either nobody answers or your call goes to a voicemail where you leave a message.
    • You can never get hold of IT staff outside of office hours or on weekends.
    • Help desk staff take your details and say someone will call you back. You never hear from them until you contact them again.

Does your business struggle with any of the following?

  • Hiring challenges – finding and keeping good IT support staff.
  • Resource challenges – providing coverage when IT staff are on vacation or sick leave.
  • The costs associated with upgrading help desk systems, skills training, maintaining certifications, and other employee-related costs are extremely high.
Managed Help Desk Services

We are here to help

CG Technologies is an experienced provider of trusted and reliable help desk services. We have an impressive 25-year track record in delivering high-quality and cost-effective outsourced IT helpdesk services to 100’s of customers of all sizes in the Greater Toronto Area (GTA).

Whether it’s supporting your employees with break-fix, connectivity issues, or password resets, our 100% Canadian-based help desk is available 24 × 7 × 365 whenever you need it.

Delivering improved support services to your employees, increasing employee satisfaction, and, at the same time, providing service reliability, controlled IT spend, and lowering your overhead costs.

About our managed help desk services

Our IT help desk support services are staffed 24 × 7 × 365 with technology and service experts who can assist with any IT-related issue.

We provide our customers with an easily accessible and always available source of help to ensure that their IT issues get addressed quickly and effectively, allowing their business to continue to operate.

Our low staff turnover rate means our experts and your employees are familiar with each other, ensuring the best technical support relationship possible.

CG Technologies is a trusted helpdesk service provider in Canada and offers:

  • 24 hour help desk services, including all time zones.
  • Prompt access to expertise from skilled help desk staff.
  • Multilingual support where needed.
  • An easy-to-use help desk ticketing system.
  • Response and turnaround times guaranteed by Service Level Agreements.

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Leave IT to us

Managed help desk services are just part of our wide range of managed IT services that can be tailored to your specific needs, powering IT for you and your business.

Partnering with CG Technologies will ensure that your IT operations run optimally and predictably while keeping your critical data safe and your business secure.  Our industry-leading strategic IT consulting and IT solutions will allow you to focus on what matters most – your business.